How is your customer service?

Taking good care of our friends and customers is the most important thing to us. We want you to shop here with confidence. We want to put any hesitations you may have about ordering clothes on-line at ease, so we try to do the absolute best we can in regards to customer service and our on-line store policies. We know you'll love our clothes once you put them on your back, so we strive to make it an easy decision for you to give us a try. But don't take our word for it. Read what some of our Happy Customers have to say.
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What is your shipping policy?

Free shipping on orders over $100!!! Make sure you take advantage of this.

We ship via UPS. The shipping rates are pulled directly from UPS.com, so we keep shipping as cheap as possible for you. We charge NO MARK-UP and NO HANDLING FEES. We're trying to keep this as easy and inexpensive for you as possible.

Most products will ship in 1-3 business days from the time the order is placed. Our standard shipping is UPS Ground (1-6 days, depending on how far you are from sunny California). If you just can't wait that long to get your Hozell, UPS Next day, 2 day and 3 day shipping are also available for your convenience. If you have a rush order, please email or call us upon placing your order to make sure that we can expedite processing.

To find out how long ground shipping will likely take to your address, go to http://www.ups.com/maps/results and type in our zip code (92627) -
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What is your return / exchange policy?

We are very trusting, so we will try to accomodate most returns and exchanges. If you want to return or exchange and item, please send us a note.

Exchanges: In your note, please tell us why you wish to exchange the product, and make sure you tell us what item you want as a replacement. We'll email you a UPS return label, so you can send us back the product for exchange. Once we receive it, we'll send out the replacement. Pretty simple. Because we are great guys, and because we want to make this as easy and enjoyable as possible for you, we'll cover the cost of shipping both ways. But if you like the clothes, you have to promise to order more in the future... and also tell everyone you know about Hozell.com

Returns: In your note, please tell us the reason you want to send back the product, and whether you would like a store credit or a refund. If you return for store credit, we'll cover the cost of return shipping (we'll email you a UPS return label to use). If you return for a refund, please send to 1677 Superior Ave. #H, Costa Mesa, CA 92627.

If there was an error in shipping, or there is a problem with the product, we will cover the cost of the return shipping (again, we'll email you a UPS return label).
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How do I check the status of my order?

You can check the status of your order, or see your order history, by logging into My Account. If you have any questions don't hesitate to contact us. We're here to help.
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Where are your clothes made?

All hozell clothes are made 100% locally in southern California. To read more about this process and our other socially responsible practices, click here.
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How do your clothes fit?

Hozell clothes fit very handsomely. They are slim fit, but totally pre-shrunk. Our size chart should really help you find the right fit. View Size Chart
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What kinds of fabrics and design details do Hozell use?

Please refer to the Clothes section of the website.
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What is the Socialist Program?

Bootstrapping as young entreprenuers over the past couple of years, we've really come to respect the value of a dollar. Especially in these hard times, we know money can be tight. And we hate the idea of money standing in the way of an excited, inspired individual being able to wear our clothes. So, if you are a stuggling student, starving artist, or have dedicated your life to a social, noble or otherwise worldly pursuit, where the payoff isn't necasarily reflected in your paycheck, it would be our pleasure to help make our clothes more accessible to you.

If you think that you are an apt candidate and would like to apply for the program, tell us your story: who are you? what do you do? why would a discount for Hozell products means so much to you? please send us a note here (minimum 150 words).
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Where does the name Hozell come from?

The name Hozell - what does it mean? Where does it come from? We get asked that all the time. The answer is, whatever you want. Make up something great and tell everyone you know. In fact we may even have a contest to that effect sometime in the near future.
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Where can I buy Hozell products in person?

There are a plethora of options. First, you can COME VISIT US in Orange County. Or, please use our store locator to find a retailer near you. » back to top

What is your security & privacy policy?

Secure Shopping. You can shop at hozell.com / hozellstore.com with confidence. We have partned with Authorize.net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers. The Authorize.net Payment Gateway manages the complex routing of sensitive customer information through credit card processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. & compliance with Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.net Privacy Policy. Hozell.com & Hozellstore.com are registered with Authorize.net Verified Merchant Seal Program.

Accept Credit Cards

We adhere to a strict privacy policy - all your info (inlcuding your email address) is totally secure and will not be shared, sold, or distributed. » back to top

Here is our handy Size Chart: